IT Support Specialist

Location: Auburn Hills, MI

Job Summary:

The IT Support Specialist sets up, manages and troubleshoots the technology systems that MERSINO uses to maintain computer and software networks. Job duties will also include responding to hardware problems, updating system software, and tracking the data and communications used on the network. The IT Support Specialist acts as a working team member and an individual contributor to the overall team’s success.

 Responsibilities:

• Manage daily IT support calls and support tickets
• Support the company’s equipment needs through setup and disbursement of desktop and laptop computer systems company-wide
• Perform routine updates to equipment and devices
• Resolve employee technology issues
• Interact with employees to assist in troubleshooting to identify the root cause of system problems
• Train employees and other users on proper use of MERSINO systems and applications
• Work with the IT team to develop and improve existing training documentation
• Provide remote desktop support
• Assist with the deployment and management of the mobile device management system

 Qualifications:

• 2-3 years of experience supporting a Windows computer environment
• Bachelor’s degree in an IT-related field preferred
• Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
• Basic understanding of mobile devices, both Android and Apple preferred
• Proficient in Microsoft Office applications
• Experience with customer or employee support
• Experience with remote management tools
• Experience with AirWatch or equivalent mobile device management platforms
• Travel – less than 20%

 Expectations:

• Excellent communication skills
• Excellent organizational and time management skills
• Multitask in a fast-paced environment
• Work both independently and as part of a team
• Initiative to troubleshoot and solve problems independently

 Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Mersino is an Equal Opportunity Employer